Our Commitment and Terminology
DMCA is committed to protecting the rights and privacy of all visitors to its websites.
The terms “we”, “us” or “our(s)” hereunder refer to DMCA and its affiliates and the terms “you” and “your” hereunder refer to the user visiting DMCA’s web portal.
Scope of Policy
Collection and Use
We also collect the following information from you:
Information you give us (Submitted information)
You may give us information about you by filling in forms on the Services Sites (together dmca.ae/eservices.dmca.ae), or by corresponding with us (for example, by e-mail). This includes information you provide when you register to use the web portal, register services, make a payment, and when you report a problem with our Services, or any of Our Sites. The information you give us may include your name, address, e-mail address and phone number, age, username, password and other registration information, financial and credit card information and personal description.
Information we collect about you and your device
Each time you visit one of Our Sites we may automatically collect the following information:
- technical information, a unique device identifier (for example, your Device's IMEI number, the MAC address of the Device's wireless network interface, the type of browser you use, time zone setting, IP address and referring/exit pages (Device Information);
- details of your use or your visits to any of Our Sites (including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise) and the resources that you access (Log Information).
- Unique application numbers
When you avail a Service containing a unique application, that number and information about your application (for example, the type of operating system) may be sent to us.
We use information collected to:
- Fulfil your requests;
- Send you a request confirmation;
- Assess your needs to determine suitable products or services;
- Send you requested product or service information;
- Send product updates or warranty information;
- Respond to customer service requests;
- Administer your account;
- Send you marketing communications;
- Improve our websites and marketing efforts;
- Conduct research and analysis;
- Respond to your questions and concerns; and
- Display content based upon your interests.
You may opt-out of receiving our marketing emails from us by contacting us at
Sharing Your Information
We may disclose your personal information
We may provide your personal information to affiliates of DMCA and/or companies that provide services to help us with our business activities such as offering customer service. These third parties are authorized to use your personal information only as necessary to provide these Services to us.
- as required by law, such as to comply with a court order or any other legal process;
- when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request; and/or
- to any other third party with your prior consent to do so.
Our payment system is integrated with a third party payment gateway service provider whereby your billing information may be collected directly from you for the purpose of processing your payment transaction by such third party service provider accordingly.
The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to Our Sites; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We will retain your information for as long as your account is active or as needed to provide you with Services. If you wish to cancel your account or request that we no longer use your information to provide you with Services please contact us at Online.Support@dmca.ae. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Where we have given you (or where you have chosen) a password that enables you to access certain parts of Our Sites, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Correcting and Updating Your Personal Information
To review and update your personal information to ensure it is accurate, contact us at Online.Support@dmca.ae.
Dubai Maritime City Authority - DMCA
Toll Free Telephone number: 800 88 55
Fax number: +971 4 3452234
PO Box 117774, Dubai, United Arab Emirates